Returns from foreign countries
You can return anything within 3 weeks after receiving your order (the goods must be not worn, in the original package with all the labels enclosed).
Please use the following return address:
Store LT Vaikas
Verkiu str. 29F, Vilnius
92108, Lithuania
You just pay the cost of the local shipment (unfortunately, we cannot provide return labels).
Once your return arrives at the collection address, we process the return and reimburse your money (either by PayPal, Credit Card or bank transfer).
Please do not use the original product package as packaging for the return delivery, neither place the shipping labels on it nor write down the return address, thanks a lot :-). Please do not ship the goods as cash on delivery, we cannot accept it.
Please just write down the following information on a piece of paper and send it along with the returned goods.
Name as on the order
Order number
Reason for return
Date and signature
Exchange from foreign countries
Do you need to change your item for a different model or size? Return the items from the original order and process a new one including the payment. We will reimburse you for the returned items and the whole exchange process will be faster and you will be sure that we do not sell your desired items in the meanwhile. And possible price differences will be sorted out too...
Please just write down the following information on a piece of paper and send it along with the returned goods.
Name as on the order
Order number
Reason for return
Date and signature
You just pay the cost of the local shipment (unfortunately, we cannot provide return labels).
Please use the following return address:
Store LT Vaikas
Verkiu str. 29F, Vilnius
92108, Lithuania
You just pay the cost of the local shipment (unfortunately, we cannot provide return labels).
If you will have more questions, please contact us by e-mail info@ltvaikas.lt
Defective item (warranty claim)
Before you claim your rights from defective goods please make sure it is justifiable. The lifespan of footwear is determined by the way and intensity of use. While using it inappropriately a defect can occur much earlier than after 24 months without entitling the buyer to claim the right from defective performance. The most common reasons for an unjustifiable claim are:
• the goods were used in an inappropriate way (e.g. on a balance bike, wearing the fashion shoes for sports activities, taking the interior shoes outside...) and therefore damaged (mechanical damage, in particular, torn, cut, thermally damaged goods, goods damaged by careless disproportionate physical treatment, intentional scratching of layers of goods, etc.)
• the defect was present upon receipt of the order by the Buyer and even though the item was used (typically wrong sewing, different sizes of left and right shoe, unevenness of the sole etc.);
• the shoes were incorrectly chosen for a certain user (the shoes are too tight, slip off, don't fit well etc.);
• the defect was intensified by further use of the goods after the defect had primarily occurred;
• the defect is caused by wear and tear by its normal use in conditions in which the goods are typically used (different temperature, dustiness, humidity, chemical and mechanical influences in the environment);
• incorrect storing and shoe care (absence of regular polish treatment and impregnation; washing the shoes in a washing machine; drying the shoes in the dryer or any other source of thermal radiation or sun drying; use of inappropriate cleaners, detergents and/or polish).
How to submit a complaint
Did we not live up to your expectations? If so, please contact us info@ltvaikas.lt first, and we will do everything we can to resolve your issue.
A complaint about a product or service purchased from us can be submitted to the EU Commission’s online complaint portal can be used when submitting a complaint.
This is particularly relevant if you are a consumer residing in another EU country. Submit your complaint here - http://ec.europa.eu/odr
